Privacy Policy
TheDietPal is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
1. Overview
This Privacy Policy applies to the website thedietpal.com ("Website"), operated by TheDietPal ("we", "us", "our"), a wellness services business based in Santacruz West, Mumbai, India. It governs how we collect, use, store and protect information provided by users ("you") of our Website and services.
By using our Website, booking a service, or communicating with us via WhatsApp, phone or email, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Website and services.
2. Information We Collect
We collect two types of information:
2.1 Information You Provide Directly
When you contact us, book a service or complete a form on our Website, you may provide:
- Identity information: Full name, gender, age
- Contact information: Phone number, email address, home address (for at-home visits)
- Health information: Body measurements, weight, medical history, blood group — collected solely to personalise your treatment and diet plan
- Payment information: We do not store payment card details. Payments are made in cash or via secure third-party channels
- Enquiry information: Messages, questions and preferences you share via our contact form, WhatsApp or email
- Franchise enquiry data: Professional background, city, investment capacity — if you apply for a franchise
2.2 Information Collected Automatically
When you visit our Website, we may automatically collect:
- Device information: Browser type, operating system, device type
- Usage data: Pages visited, time spent, links clicked, referring URL
- IP address: Used for location detection and security purposes
- Cookies: Small text files placed on your device (see Section 7 for full details)
3. How We Use Your Information
We use the information we collect for the following purposes:
We will not use your information for any purpose not listed above without first notifying you and, where required, obtaining your consent.
4. Sharing Your Information
We do not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Our therapists and service partners: Our certified at-home therapists may receive your name, contact details and relevant health information to deliver your booked treatment. They are bound by the same confidentiality obligations as us.
- Service providers: We may use third-party tools for website analytics (e.g. Google Analytics), email communication or payment processing. These providers access your data only as necessary to perform their services and are prohibited from using it for any other purpose.
- Legal requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights, property or safety of TheDietPal, our clients or the public.
- Business transfer: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and subject to a different privacy policy.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with ongoing services
- Maintain a record of your treatment history (to ensure continuity of care)
- Comply with legal, accounting or reporting requirements
- Resolve disputes and enforce our agreements
Typically, client records are retained for 3 years after your last interaction with us. After this period, your data is securely deleted or anonymised.
You may request earlier deletion of your data at any time (see Section 8 — Your Rights). We will honour such requests unless we are required by law to retain specific records.
6. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure. These measures include:
- Encrypted storage of digital records
- Password-protected access to client data
- Restricted access — only team members who need your data to provide your service can access it
- Secure communication channels for sharing sensitive information
- Regular review of our data handling practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security.
7. Cookies
Our Website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how visitors use the site.
Types of cookies we use:
Managing cookies
You can control and disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our Website. Most browsers allow you to:
- View the cookies stored on your device
- Delete cookies individually or all at once
- Block cookies from specific or all websites
- Set preferences for accepting or rejecting cookies when browsing
8. Your Rights
Under applicable Indian data protection law and general privacy principles, you have the following rights regarding your personal information:
Request a copy of the personal data we hold about you, including what information we have, how we use it and who we share it with.
Request that we correct any inaccurate or incomplete information we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances — for example, while you contest its accuracy.
Object to our processing of your data where we rely on legitimate interest as our legal basis, including for direct marketing purposes.
Request that we transfer your data in a structured, machine-readable format to you or to another service provider.
To exercise any of these rights, please contact us at thedietpalrm@gmail.com or via WhatsApp at +91 82913 16414. We will respond to all verifiable requests within 30 days.
We may ask you to verify your identity before processing your request to ensure your data is not disclosed to anyone who doesn't have the right to receive it.
9. Children's Privacy
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at thedietpalrm@gmail.com. We will take prompt steps to delete such information from our records.
Where a client under 18 seeks our services, a parent or legal guardian must provide consent and be present during all consultations and treatment sessions.
10. Third-Party Links
Our Website may contain links to third-party websites, including our social media pages (Instagram, Facebook) and WhatsApp. This Privacy Policy applies only to our Website and services.
We are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policies of every website you visit. Links to third-party sites do not constitute our endorsement of those sites or their content.
Third-party services we may link to or use include:
- Google Analytics — website traffic analysis (Google Privacy Policy applies)
- WhatsApp (Meta) — communications (WhatsApp Privacy Policy applies)
- Instagram / Facebook (Meta) — social media (Meta Privacy Policy applies)
- Google Maps — location and directions (Google Privacy Policy applies)
11. WhatsApp Communications
We use WhatsApp as a primary communication channel to respond to enquiries, confirm appointments and provide client support. When you message us on WhatsApp:
- Your WhatsApp phone number and display name become visible to us
- Message content is stored in our WhatsApp conversation history
- We do not store WhatsApp message logs in any separate database
- WhatsApp communications are subject to WhatsApp's own Privacy Policy and Terms of Service
By messaging us on WhatsApp, you consent to us using that communication channel to respond to you and to send appointment confirmations and service-related updates. You may opt out at any time by informing us you no longer wish to be contacted via WhatsApp.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this page
- Post the revised policy on our Website
- Where the changes are material, notify active clients via email or WhatsApp
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website and services after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us through any of the following:
Santacruz West, Mumbai — 400054
We aim to respond to all privacy-related queries within 5 business days. For urgent matters, please contact us via WhatsApp for a faster response.